Refund policy

At Card Manor, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the conditions outlined below.

1. Return Period

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the product should generally be:

  • Unused and in its original condition
  • Undamaged
  • In its original packaging, where applicable
  • Returned with all accessories, components, and documentation included with the order
  • Accompanied by your order number or other proof of purchase

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been damaged after delivery due to misuse or improper handling
  • Products returned without required components or original packaging, where applicable
  • Clearance or final-sale items when clearly identified as such
  • Products specifically identified as non-returnable at the time of purchase

3. How to Request a Return

Before sending any product back, please contact Card Manor with:

  • Your name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos or additional information, if requested

Please do not send a return to our business address unless we specifically instruct you to do so. We will provide return instructions when your request is approved.

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

We may request photographs or other information to verify the issue. Depending on the circumstances, we may offer a replacement, exchange, or refund.

5. Refunds

Once your returned product is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank or payment provider.

6. Return Shipping Costs

Unless the product is defective, damaged upon arrival, or incorrectly shipped, the customer may be responsible for the cost of return shipping.

Original shipping charges may not be refundable unless required by applicable law.

7. Exchanges

If you need an exchange, please contact us. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution, such as a refund where applicable.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Once an order has been processed or shipped, cancellation may no longer be possible. In that case, the order may need to be handled through the return process.

9. Refund Delays

If you have been notified that your refund has been issued but have not received it, first check with your bank or payment provider.

If you still have not received the refund after the applicable processing period, please contact us.

10. Changes to This Policy

Card Manor reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be posted on this page with an updated revision date.

11. Contact Information

For questions regarding returns or refunds, please contact us:

Card Manor
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Website: cardmanor.shop