FAQ
1. How long does it take to process my order?
Orders are generally processed within 0–1 business days after payment and order confirmation.
2. How long does shipping take?
Once your order has been processed, estimated shipping time is 3–7 business days.
The estimated total delivery time is generally 3–8 business days, depending on the destination and shipping carrier.
3. Will I receive tracking information?
When tracking is available, tracking information may be provided after your order has been shipped.
Please allow some time for tracking updates to appear in the carrier's system.
4. Can I change my shipping address?
If you entered an incorrect address, contact us as soon as possible.
We cannot guarantee that an address can be changed after your order has been processed or shipped.
5. Can I return my order?
Yes. Eligible products can generally be returned within 30 days of delivery, subject to our Return and Refund Policy.
Products should generally be unused, undamaged, and returned in their original condition and packaging.
6. When will I receive my refund?
Once an approved return has been received and reviewed, the refund will generally be issued to the original payment method.
The time for the refund to appear may depend on your bank or payment provider.
7. What if I receive a damaged or incorrect product?
Please contact us as soon as possible and provide your order number and details about the issue.
We may request photographs or other information to help us investigate the problem.
8. What payment methods do you accept?
Available payment methods are displayed at checkout and may include major credit cards, debit cards, and other payment methods supported by our payment providers.
9. Is my payment information secure?
Payments may be processed through third-party payment providers. Card Manor generally does not store complete payment card details on its own systems.
10. Can I cancel my order?
Please contact us as soon as possible if you want to cancel an order.
If your order has already been processed or shipped, cancellation may no longer be possible and the order may need to be handled according to our return policy.
11. Do you offer international shipping?
International shipping availability may vary depending on the destination.
Additional customs duties, taxes, or import fees may apply depending on the destination country.
12. What should I do if my package is delayed?
If your package has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information, if available.
Shipping delays can occur because of carrier issues, weather, holidays, high shipping volumes, or other circumstances outside our control.
13. How can I contact Card Manor?
You can contact us using the information below:
Card Manor
850 Northlake Dr
Coppell, TX 75019
United States
Phone: +1 817-799-7522
Website: cardmanor.shop
Business Hours:
Monday–Friday: 9:00 AM–5:00 PM
Saturday–Sunday: Closed